Remove the Sticky Bonus From the True Fortune Cashout Maths

Search results repeatedly describe True Fortune offers where bonus credit extends play but is not itself withdrawable. Rebuild the wallet into deposited cash, bonus funds and eligible winnings before comparing the requested payout with a headline balance.

Review the current True Fortune offer

Archive the accepted promotion

Save code, deposit amount, bonus award, wagering basis, maximum stake, expiry and cashout cap. Use the version attached to the account, not a later advertisement.

Separate balance buckets

Track cash deposits, sticky bonus, cash-funded wins, bonus-funded wins and manual adjustments independently. Do not assume the full screen balance survives a withdrawal request.

Apply wagering and cap in order

Calculate eligible turnover and then the applicable maximum cashout using the rule's stated base. Record excluded games and contribution rates.

Reconcile the withdrawal adjustment

Ask support for the pre-request balance, removed bonus amount, capped winnings and approved cash figure. Preserve the transaction IDs and calculation.

Frequently asked questions

Is sticky bonus credit withdrawable?

Usually not; use the exact promotion terms.

Does the screen balance equal cashout value?

Not necessarily.

Which offer terms matter?

The dated version accepted by the account.